Complaint Detail

Brand Name

HDFC Bank Ltd.


Financial Institutions

Date Posted

28 Dec, 2015

Submited By

Deepak Gandhi, India

Subject of Complaint


Complaint details

My car insurance policy payment was made 25 days back and at the point the HDFC ERGO sales team promised & assured me I will be getting the policy in 2-3 working days. That was a LIE!It has been 25 days since the cheque was taken and I havent yet received my insurance renewal copy. I made my first call to their customer care on 18002700700 on 23rd of December. The customer service representative assured me that she has escalated the matter and assured me that I will be getting my policy soft copy on my email ID in 24 hours and the hard copy is also being couriered on priority. THAT WAS A LIE!!!I made a few calls to the same given today. I was given a variety of different replies by a bunch of idiots (Miraj/Niraj topping the list). I simlpy asked them 3 questions- 1) why was the policy delayed so much (25 days) when I was promised I wll get it in 2-3 days. 2) How soon can the soft copy be mailed to me/ 3) when will I get the hard copy of policy.Apparently, they are clueless and have a standard scripted dialogue to say, \'pls wait for 5 days\' or \'we have escalated this\' or \'we have noted this & will get back to you asap\' or \'pls wait till evening\'.But no one had a proper answer.SUMMARY:I can safely summarize that HDFC ERGO is a bunch of unprofessional cheaters who lured me into making the payment on the FALSE ASSURANCE of sending the insurance policy copy in 2-3 days. They have FAILED to send me the policy copy in the last 25 days. I WOULD URGE YOU ALL NOT TO EVER GO FOR HDFC ERGO INSURANCE POLICY.


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