Complaint Detail

Brand Name

Other

Category

Electronics

Date Posted

13 Aug, 2010

Submited By

Kevin Stowell, United States

Subject of Complaint

No refund after return of broken radio

Complaint details

Discount OEM Radios Full ViewRe: RadioFrom: susan hammond View Contact To: Kevin Stowell Kevin, Thanks for the post on Facebook. I will check it out when I get home and if you did indeed post that, I will lovingly delete it because we have evidence that you tampered with the radio. The warranty label was removed and replaced which, as the label states, voids your warranty. Therefore, with no warranty, you are not entitled to a refund or exchange of any type.-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Wednesday, August 11, 2010 3:02:25 PMSubject: Re: Radiofirst bad review just went up on facebook......still no refund....phone gose from busy to no answer..e-mail has several different excuses as to y they have not refunded me for the inop radio i returned with ra #..what now susan?????????? --From: susan hammond To: Kevin Stowell Sent: Fri, August 6, 2010 9:43:26 AMSubject: Re: RadioKevin, I didnt realize you had not received anything. I just took your paperwork from my file to the owner of the company and placed it on her desk. Please allow her 24 business hours. If you have not heard from her, Katie, by Tuesday, please let me know. I have provided all the information necessary to proceed. Thank you for your patience.-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Thursday, August 5, 2010 11:20:09 PMSubject: Re: Radiook way havent you refunded my account????????????????????????????????????????????????????i will call you tomarrow no more stupid excuise REFUND MY ACCOUNT for that broken radio you sent me which i had to send back.--From: susan hammond To: Kevin Stowell Sent: Tue, July 20, 2010 7:44:51 AMSubject: Re: RadioOk, I will forward your request to that department. susan-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Monday, July 19, 2010 4:52:40 PMSubject: Re: Radiono didnt you read e-mail ..you have taken soooo long i have purched another ridio..so again refund my accountIts now jully 19th still no refund for a radio purshed june 9th Invoice # 112258--From: susan hammond To: Kevin Stowell Sent: Mon, July 19, 2010 8:35:45 AMSubject: Re: RadioOk, my mistake, my manager, Amber said the tech is trying to repair your cd mechanism. Keep me posted on your opinion. susan-- Original Message --From: "susan hammond" To: "Kevin Stowell" Sent: Monday, July 19, 2010 7:48:43 AMSubject: Re: RadioI promise I am following up....when the owner gets here today, I will ask her personally. susan-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Saturday, July 17, 2010 8:04:52 PMSubject: Re: Radio i could real use that refund.dose it normaly take this long to get my account refunded? --From: susan hammond To: Kevin Stowell Sent: Mon, July 12, 2010 8:00:55 AMSubject: Re: RadioI sent your paperwork over to the department. I will forward this email to them this morning. susan-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Saturday, July 10, 2010 4:46:51 PMSubject: Re: RadioIts now jully 10th still no refund for a radio purshed june 9th Invoice # 112258 which didnt work and returned which you recived by fed x june 21st. by this time I have purched a new radio and need my refund. --From: susan hammond To: Kevin Stowell Sent: Tue, July 6, 2010 10:03:57 AMSubject: Re: RadioYour paperwork has been forwarded to the refunds department. Sorry I was delayed in getting back in touch but we were celebrating the holiday.-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Sunday, July 4, 2010 4:22:04 PMSubject: Radiostill no radio???? --From: susan hammond To: Kevin Stowell Sent: Tue, June 22, 2010 7:45:43 AMSubject: Re: return auth formGot it! thanks!-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Monday, June 21, 2010 5:32:26 PM GMT -05:00 US/Canada EasternSubject: Re: return auth form--From: susan hammond To: sent: Mon, June 21, 2010 8:46:37 AMSubject: return auth formDONT FORGET TO INCLUDE THE ORIGINAL PART NUMBER OF THE RADIO YOU ARE REPLACING.Please fill out the form attached and mail it with the radio to the address below. We will have our tech check it out. He responds within 5 business days to all returns unless a theft code is needed for the radio to operate, then it may take up to 8 business days. Thank You IF YOU HAVE AN IM1Z4Y15360397178319MEDIATE CONCERN, PLEASE CALL AMBER AT 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 Discount OEM Radios RETURNS 252 Rivers Rd Williamson,GA 30292 MAKE SURE THE RA#52145683 is on the OUTSIDE OF THE PACKAGE. IF THE RA# is not visible on the package, it may be refused back to you!**Note, We Internally mark all of our radios, so even if your returning because it didnt fit, it still has to be checked to make sure it is the original we shipped. This is Policy, Please allow the timeframe of 5-8 business days for your refund/exchange. Thanks**RETURN REQUEST FORMNAME ____________________________EBAY ITEM #______________PAYMENT METHOD________________DATE OF PAYMENT_________________REASON __________________________________________________ PREFER REFUND OR REPLACEMENT?_______________________(PLEASE READ TERMS BELOW REGARDING TERMS BEFORE CHOOSING, THANK YOU)RETURNSALL RADIOS HAVE 30 DAYS AFTER THE DATE YOU RECEIVE THE RADIO TO TEST IT. YOU MUST CONTACT US BEFORE THE 30TH DAY IF THERE ARE ANY PROBLEMS AND YOU NEED TO RETURN A RADIO.RETURNS MUST BE POSTMARKED BACK TO US WITHIN 30 DAYS AFTER RECEIVING OR THEY WILL BE REFUSED! REFUNDS WILL NOT BE GIVEN IF IT DOESNT FIT. YOU MUST MAKE SURE IT DOES BEFORE BIDDING, THERE ARE SEVERAL RADIOS THAT WILL FIT THE SAME YEAR CARS, BUT YOU HAVE TO MAKE SURE YOUR PLUGS AND SOUND SYSTEM ARE CORRECT. THERE WILL BE A 25% RESTOCK FEE FOR NON-DOA RETURNS. INITIAL SHIPPING CHARGES ARE NON-REFUNDABLE IN ANY CASE!!!! IF YOU HAVE A DOA RADIO, WE WILL REFUND THE AUCTION PRICE AS WELL AS RETURN SHIPPING . WE HAVE THE RIGHT TO OFFER AN EXCHANGE BEFORE REFUND. IF EXCHANGE IS REFUSED, 10% WILL BE DEDUCTED FROM THE REFUND. Please allow 5-8 business days.Our hours are Mon-Thurs 8am-4 pm (est) and Fri 8am-2pm (est).Please sign this form that you understand the above terms. Thank You. __Katie ZiehmeDiscount OEM Radios252 Rivers RdWilliamson,GA 30292www.discountradios.com 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 susanCustomer Service Full ViewRe: RadioFrom: susan hammond View Contact To: Kevin Stowell --Kevin, Thanks for the post on Facebook. I will check it out when I get home and if you did indeed post that, I will lovingly delete it because we have evidence that you tampered with the radio. The warranty label was removed and replaced which, as the label states, voids your warranty. Therefore, with no warranty, you are not entitled to a refund or exchange of any type.-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Wednesday, August 11, 2010 3:02:25 PMSubject: Re: Radiofirst bad review just went up on facebook......still no refund....phone gose from busy to no answer..e-mail has several different excuses as to y they have not refunded me for the inop radio i returned with ra #..what now susan?????????? --From: susan hammond To: Kevin Stowell Sent: Fri, August 6, 2010 9:43:26 AMSubject: Re: RadioKevin, I didnt realize you had not received anything. I just took your paperwork from my file to the owner of the company and placed it on her desk. Please allow her 24 business hours. If you have not heard from her, Katie, by Tuesday, please let me know. I have provided all the information necessary to proceed. Thank you for your patience.-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Thursday, August 5, 2010 11:20:09 PMSubject: Re: Radiook way havent you refunded my account????????????????????????????????????????????????????i will call you tomarrow no more stupid excuise REFUND MY ACCOUNT for that broken radio you sent me which i had to send back.--From: susan hammond To: Kevin Stowell Sent: Tue, July 20, 2010 7:44:51 AMSubject: Re: RadioOk, I will forward your request to that department. susan-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Monday, July 19, 2010 4:52:40 PMSubject: Re: Radiono didnt you read e-mail ..you have taken soooo long i have purched another ridio..so again refund my accountIts now jully 19th still no refund for a radio purshed june 9th Invoice # 112258--From: susan hammond To: Kevin Stowell Sent: Mon, July 19, 2010 8:35:45 AMSubject: Re: RadioOk, my mistake, my manager, Amber said the tech is trying to repair your cd mechanism. Keep me posted on your opinion. susan-- Original Message --From: "susan hammond" To: "Kevin Stowell" Sent: Monday, July 19, 2010 7:48:43 AMSubject: Re: RadioI promise I am following up....when the owner gets here today, I will ask her personally. susan-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Saturday, July 17, 2010 8:04:52 PMSubject: Re: Radio i could real use that refund.dose it normaly take this long to get my account refunded? --From: susan hammond To: Kevin Stowell Sent: Mon, July 12, 2010 8:00:55 AMSubject: Re: RadioI sent your paperwork over to the department. I will forward this email to them this morning. susan-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Saturday, July 10, 2010 4:46:51 PMSubject: Re: RadioIts now jully 10th still no refund for a radio purshed june 9th Invoice # 112258 which didnt work and returned which you recived by fed x june 21st. by this time I have purched a new radio and need my refund. --From: susan hammond To: Kevin Stowell Sent: Tue, July 6, 2010 10:03:57 AMSubject: Re: RadioYour paperwork has been forwarded to the refunds department. Sorry I was delayed in getting back in touch but we were celebrating the holiday.-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Sunday, July 4, 2010 4:22:04 PMSubject: Radiostill no radio???? --From: susan hammond To: Kevin Stowell Sent: Tue, June 22, 2010 7:45:43 AMSubject: Re: return auth formGot it! thanks!-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Monday, June 21, 2010 5:32:26 PM GMT -05:00 US/Canada EasternSubject: Re: return auth form--From: susan hammond To: Sent: Mon, June 21, 2010 8:46:37 AMSubject: return auth formDONT FORGET TO INCLUDE THE ORIGINAL PART NUMBER OF THE RADIO YOU ARE REPLACING.Please fill out the form attached and mail it with the radio to the address below. We will have our tech check it out. He responds within 5 business days to all returns unless a theft code is needed for the radio to operate, then it may take up to 8 business days. Thank You IF YOU HAVE AN IM1Z4Y15360397178319MEDIATE CONCERN, PLEASE CALL AMBER AT 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 Discount OEM Radios RETURNS 252 Rivers Rd Williamson,GA 30292 MAKE SURE THE RA#52145683 is on the OUTSIDE OF THE PACKAGE. IF THE RA# is not visible on the package, it may be refused back to you!**Note, We Internally mark all of our radios, so even if your returning because it didnt fit, it still has to be checked to make sure it is the original we shipped. This is Policy, Please allow the timeframe of 5-8 business days for your refund/exchange. Thanks**RETURN REQUEST FORMNAME ____________________________EBAY ITEM #______________PAYMENT METHOD________________DATE OF PAYMENT_________________REASON __________________________________________________ PREFER REFUND OR REPLACEMENT?_______________________(PLEASE READ TERMS BELOW REGARDING TERMS BEFORE CHOOSING, THANK YOU)RETURNSALL RADIOS HAVE 30 DAYS AFTER THE DATE YOU RECEIVE THE RADIO TO TEST IT. YOU MUST CONTACT US BEFORE THE 30TH DAY IF THERE ARE ANY PROBLEMS AND YOU NEED TO RETURN A RADIO.RETURNS MUST BE POSTMARKED BACK TO US WITHIN 30 DAYS AFTER RECEIVING OR THEY WILL BE REFUSED! REFUNDS WILL NOT BE GIVEN IF IT DOESNT FIT. YOU MUST MAKE SURE IT DOES BEFORE BIDDING, THERE ARE SEVERAL RADIOS THAT WILL FIT THE SAME YEAR CARS, BUT YOU HAVE TO MAKE SURE YOUR PLUGS AND SOUND SYSTEM ARE CORRECT. THERE WILL BE A 25% RESTOCK FEE FOR NON-DOA RETURNS. INITIAL SHIPPING CHARGES ARE NON-REFUNDABLE IN ANY CASE!!!! IF YOU HAVE A DOA RADIO, WE WILL REFUND THE AUCTION PRICE AS WELL AS RETURN SHIPPING . WE HAVE THE RIGHT TO OFFER AN EXCHANGE BEFORE REFUND. IF EXCHANGE IS REFUSED, 10% WILL BE DEDUCTED FROM THE REFUND. Please allow 5-8 business days.Our hours are Mon-Thurs 8am-4 pm (est) and Fri 8am-2pm (est).Please sign this form that you understand the above terms. Thank You. _____________________________________________________________Date___________________Katie ZiehmeDiscount OEM Radios252 Rivers RdWilliamson,GA 30292www.discountradios.com 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 678-833-9073 susanCustomer Service Discount OEM Radios wont refund my money for a returned radio that cd player was inop...see last e-mail below..after several excuses.Kevin, Thanks for the post on Facebook. I will check it out when I get home and if you did indeed post that, I will lovingly delete it because we have evidence that you tampered with the radio. The warranty label was removed and replaced which, as the label states, voids your warranty. Therefore, with no warranty, you are not entitled to a refund or exchange of any type.-- Original Message --From: "Kevin Stowell" To: "susan hammond" Sent: Wednesday, August 11, 2010 3:02:25 PMSubject: Re: Radiofirst bad review just went up on facebook......still no refund....phone gose from busy to no answer..e-mail has several different excuses as to y they have not refunded me for the inop radio i returned with ra #..what now susan??????????
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