Complaint Detail

Brand Name

Bharti Airtel

Category

Telecom

Date Posted

13 Feb, 2011

Submited By

Raghavendran Thukaram, India

Subject of Complaint

MNP Airtel to Vodafonr

Complaint details

Applied for MNP from Airtel to Vodafone (Port id AT524862) on 28.01.11 Airtel has not released my number yet. Made many calls to Airtel and never got a proper reply.My mobile number 9994533566.
Comment
 

Advice from Legal Counsel Team

Dear Raghavendran, Certain Service providers are deliberately delaying the porting requests and rejecting the applications of their existing customer for no real reasons. The rules framed by the Telecom Regulatory Authority of India (TRAI), in respect of MNP are pretty clear. As long as you do not have any unpaid dues on your mobile number. You can use MNP service to migrate to some other service provider.TRAI has already warned the service providers against deliberate delays and non complains of regulations. I suggest please call your service provider`s Call Centre on toll free number and obtain the docket number for registration of your complaint. If you are not satisfied with the redressal of your complaint at the Call Centre level, contact the Nodal Officer of your service provider. Name, address and contact details of Nodal Officer of Bharti Airtel Ltd. are as follows: Ms.Sheetal Lotlikar 1st Floor, Vega Centre, A wing Shankarseth Road, Near Swargate Pune-411037. Phone- 9987234865 Email id: nodalofficer.mumbai@airtel.in If you are still not satisfied with the redressal of the complaint/grievance by the Nodal Officer, you can appeal to the appellate authority of the service provider. Name, address and contact details of Appellate Authority of Bharti Airtel Ltd. are as follows: Ms. Bharati Buddhikot 1st Floor, Vega Centre, A wing Shankarseth Road, Near Swargate Pune-411037. Phone- 9987244865 Email id: appellate.mah@airtel.in If you follow the above suggested actions, I am sure you will be able to migrate to the desired service provider. Regards
 
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